1. Restaurants
2. Washington

Sticky Fingers Bakery

Reviews 616

• Melissa Schweisguth
  Sat, 16 Mar 2024 2:11
  I visited their Takoma location shortly after it opened and they had only one person up front, who had to keep fielding phone calls so she couldn't answer many customer questions, and just pointed me to a tablet to place my order. Feels like management doesn't value customers enough to invest in basic customer service. I ordered the sweet/salty cookie, which looked like a chocolate chip cookie but had only 10 chocolate chips, and the middle tasted like salty raw cookie dough. Cookie was small for the price but the cupcakes are even smaller and more overpriced. I've had the brownies before - excessively sweet. Overall the products and service are not worth the prices they charge.
• paul sracic
  Sat, 9 Mar 2024 19:42
  Unreliable, incompetent management. Ordered cake at one location (clearly stated on receipt) but not at that location at pickup time. Had to drive 30 minutes out of our way (1 hour total) to other location. No apology. No offer of compensation. No one takes responsibility or explains. Would never do business with them again. Beware.
• Jenny Belford
  Tue, 11 Apr 2023 10:37
  WOW! I had the mushroom calamari, sautéed spinach, and a chocolate adult milkshake - yum!. I took a gluten-free chocolate cupcake to go. WOW!! The cupcake was the best I’ve ever, the most flavorful dark chocolate cake, truly amazing!! Don't miss this fantastic vegan spot.
• Pio Pol
  Fri, 16 Jun 2023 15:04
  This review is now about quality or taste. It’s my experience and the customer service I received. On Tuesday morning I went to the CH location to purchase 12 cupcakes. I was on my motorcycle ( I have to clarify that I was riding a touring bike, which means it’s a large bike with big bags, you will see soon why this information is relevant ). When I asked the attendant that instead of using a large box if I couldn’t please have 3 of the 4 cupcake boxes because they would fit in the bags better. She said that she could actually fit 6 cupcakes in each box I was like great. At that moment it was my mistake for not checking if by doing so the box would still have the added round cupcake holder cutout. Unfortunately they don’t because the box is made to hold 4 cupcakes not 6. So I purchased the 12 cupcakes and paid about 48$. The boxes fit perfectly in the hard motorcycle bags. It was early morning and the temp was about 68 degrees ( again this is relevant you will see soon ). I drove about 22 min to my destination. When I arrived I opened the box expecting to see those great looking cupcakes to surprise my colleagues for a impromptu birthday cry. However what I saw was a mash potatoes of cupcakes. Since the box did not have the cutout cupcake holder the fell and toppled on one another also since they were moving around so much the icing was also a complete mess. I was so disappointed and sad I felt I had to at least call and let the store know what happened. The the young person answered i informed her that the boxes although they do fit 6 cupcakes it doesn’t work because the round cutout holder was not there to stabilize them from moving and fall over and not allow the icing to get convoluted. I was not expecting anything at that moment from the store. The response I received was just an ok Thank you for letting use know. There was not an ounce of empathy or even sympathy. Not even an I am so sorry that happened I can imaging you are not happy you spent 50$ and it’s been completely wasted. I even said to them I am going to buy more cupcakes now because I can not present these to. Person for a birthday wish. She did not even offer to come back and she would replace them or she would help me out with getting more cupcakes. Absolutely nothing as I said not even a sorry. It’s sad just sad. The bottom line is I spent almost 100$ on 24 cupcakes and had to trash 12 and the store I found out does not care about there customer service. I find it ironic that an establishment that care so much for the environment and setting a president with being vegan and all that goes with it. They don’t seem to care about the most important this which is there customers and being honorable and there dignity. So I pondered and decided to reach out to the store the next day and let them know what happened and so I sent them almost exactly what I have written above. They asked me for pictures and I was compliant in the request. Again I was not expecting anything. There response email “ We are sorry to hear that your cupcakes did not arrive in a condition you were happy with. Please send us photos so we can look into this further”. They are sorry my cupcake didn’t arrive in a condition I was happy with. Honestly that is a BS response. They might have just said sent me a picture so that I can pick it apart and blame you for this problem. Because we are perfect and anything else you did it not us. So again I sent them the pictures and thanks them for there response. This is Sticky fingers conclusion, “ Thank you for sending these photos. Unfortunately it looks like what happened with most of the cupcakes is that the frosting melted as a result of being out in the sunlight on a warm day for an extended period of time. We do see that two of the cupcakes fell over, and we can offer you a store credit for those two cupcakes as a one time courtesy, but ultimately we are not responsible for damage that happens to the product once it leaves our store.” Not surprising they are blaming the customer not surprising they are making
• Hannah Pratt
  Mon, 25 Sep 2023 17:31
  Excellent cake and cupcakes! We ordered dessert for our wedding through Sticky Fingers and we are very happy with how everything turned out.